Your Complaint/Concern and How It’s Handled
All complaints and concerns about workplace safety, health and welfare issues are important to us and treated seriously.
We can only respond to areas where we have a responsibility under legislation. We have responsibility for Workplace Safety, Health and Welfare, Chemicals and Market Surveillance. More details about our areas of responsibility are available here.
Where your complaint or concern relates to an issue outside our responsibility we will suggest the most appropriate Authority or Regulator for you to contact.
How to Make a Complaint/Concern
If you wish to make a complaint or raise a concern, you should contact our Workplace Contact Unit by telephone, email or post:
Telephone: 1890 289 389 (9:00am to 12:30pm Monday – Friday)
Post: Workplace Contact Unit, Health and Safety Authority, Metropolitan Building, James Joyce Street, Dublin 1
We will ask you for your name and contact details and as much information as possible to ensure we fully understand the circumstances of your complaint/concern. This information will be kept completely confidential.
Your complaint or concern will initially be reviewed to assess the most appropriate response. Our response will vary between an inspection of the workplace, written or verbal intervention with the duty holder and/or employer or recording of the matter which can inform and direct our future activity and priorities. We will make that decision based on the details and information provided by you.
For complaints or concerns received in writing (letter or email) you will receive a written response with a reference number. For complaints received by telephone you will be given a reference number verbally.
What You Can Expect To Hear From Us
Just as your details are kept confidential, any dealings we have with duty holders and employers must also remain confidential. We cannot provide you with details of the specific actions taken or the outcome.
We treat all complaints or concerns raised as confidential but we understand that there may be occasions when you may wish to remain anonymous. We can accept anonymous complaints but this will be taken into consideration in our assessment of the most appropriate response. Please note that we cannot provide feedback of any sort in the case of anonymous complaints.