Call Centre Worker

About the Workplace Contact Unit

The Workplace Contact Unit of the HSA is the primary contact centre for employers, employees, self-employed and general members of the public.  Our main role is to progress the following:

  1. Requests for Information on occupational health and safety in all industry sectors.
  2. Process workplace health and safety complaints.
  3. Provide a speedy response to all serious injuries, incidences or fatal accidents.
  4. Record and action all notifications of accidents (form IR1) or incidents (form IR3).
  5. Record and action all notification of construction work before the Design process begins (form AF1) notified to HSA by the Client.
  6. Record and action all notification of construction work before the construction work begins on form AF2 or on line at AF2-online