Customer Service
We are committed to providing the highest levels of service to all our customers. In order to achieve this goal, the following principles will apply. We will:
- Develop and use best practices and procedures to achieve and maintain high standards of service quality
- Consult our customers to identify their needs and develop our services to meet those needs
- Deal with customers in a straightforward, polite, helpful, open and professional manner
- Treat our customers fairly and consistently
- Lay the foundations quality customer service through the provision of good working conditions for our staff
If you are unhappy about any aspect of our service, we want to know about it. Please write directly to:
Mr. Gavin Lonergan
Head of Communications
Health and Safety Authority
3rd Floor
Hebron House
Hebron Road
Kilkenny
Access Officer
For any information or queries in relation to the access policy of the Health and Safety Authority please contact Norah Heffernan, HSA Access Officer on (01) 7997806.
Further information
Download a copy of our , Code of Corporate Governance (pdf, 468KB), Customer Charter (pdf,3.4MB) and
Code of Standards and Behaviours (pdf, 457 KB) for full details.